STUDIO POLICIES

Please note that due to Covid-19, we have introduced additional in-studio policies to ensure the health and safety for all. Please review these policies before coming to the studio.

IN STUDIO POLICIES and FAQ’s

  • As Per Ontario Government Mandate we are not currently requiring a Vaccination Receipt.

  • The Artscape Building is closed outside of business hours (Mon-Fri 9am-5pm). Your instructor will let you into the building, otherwise. So, you MUST be on time. We highly suggest arriving 5-10 minutes before the class times that fall outside of business hours. If you are not out front one minute before class starts you will miss class and you will be considered a late cancel. There are no exceptions, we appreciate your understanding.

  • Please make sure you have signed our Waiver through your Momence account before attending a class.

  • Racism, Violence,  Harassment, discrimination or intolerance and name calling of any kind are NOT permitted at Muse Movement Studio. Please refer to our Anti Racism Policy.

  • Please keep your voices to a minimum if there is a class taking place.

  • Please ensure your phone is switched off during class times.

  • Please kindly note there is a no-phones policy in the the studio. If an emergency situation requires you to have your phone on let us know and we will make an exception.

  • All class participants must be 16 or older. Please do not bring your child to observe class.

  • If you need to leave early, please let us know in advance.

  • Please let your instructor know prior to class if you have any injuries or restrictions. Hands-on adjustments will not be provided at this time. Instructors will provide modifications verbally.

  • Please be mindful that group classes are a shared experience and not a private with your instructor. If you have a question, please raise your hand rather than calling out to your instructor. If you are disturbing the other participants we reserve the right to ask you to leave.

  • Please leave shoes on mats provided by the entryway. Do not walk through the studio in street shoes.

  • Full payment upon registration is required to reserve your spot in any reformer class or workshop.

  • Once passes are purchased there are no refunds. You may transfer your passes to similar services or you may transfer them to a friend or family member. We cannot transfer group class credits to private session credits and vice versa.

  • No refunds will be issued within 48 hours of a workshop. All refunds following registration are subject to a 15% administrative fee, refunds may be returned to your Muse Movement account for future purchase at no charge.

  • Muse Movement is a dog loving studio and some of our instructors might bring their furry pals to class. If there are allergies or emotional concerns and you want to avoid classes with pups: Leslie, Caitlin, Kaylyn and Lindsay are the instructors with dogs. Please note that last minute subs happen from time to time also so we cannot 100% guarantee there will be no dog in class. If you are attending a class with a dog and you are uncomfortable, please ask your teacher to keep the dog in the changeroom we will happily accommodate.

WHEN YOU MAKE A PURCHASE, PLEASE READ YOUR RECEIPT FOR POLICIES OUTLINED BELOW

All passes carry a limit of one class per day.

 

CANCELLATIONS

  • Please cancel 12 hours in advance of your reformer class to avoid being charged. If you fail to cancel within this window your class credit will be deducted from your account. If you are late to class and unable to get into the building this is considered a late cancel.

  • Private classes operate on a 24-hour cancellation policy. Failing to cancel within this window will result in loss of a private credit.

  • Workshops: All workshops must be paid in full upon enrollment and are non refundable if participants cancel. Muse Movement reserves the right to cancel workshops within one week of start date. Participants will be refunded for Muse Movement cancellation.

  • Teacher Training: Teacher Training deposits are non refundable. Full payment must be received upon start of the course and is non - refundable.

  • Muse Movement reserves the right to cancel a class up to 1 hour before class time if there are not enough students signed up. You will be notified of any cancellation.

EXPIRATIONS ON IN-STUDIO PACKAGES

  • 5 pack and 10 pack REFORMER packages have a 3 month expiration from date of purchase. Single Session Reformer credits have a 5 month expiration from date of purchase.

  • The New Student Special for Group Classes will expire in 18 days from the date of your first booked class. The first class you book will dictate the start date of the pass. Your first class is your start date and the remaining three classes will need to be booked after this date.

  • The New Student Special for Private Sessions will expire in three weeks from the date of purchase.

  • All PRIVATE packages have a 3 Month Expiration from date of sale.

    *If we are forced back into shelter at home due to COVID, Privates will be carried out virtually via Zoom and all class packages will be switched over to live stream package options.

 

EXPIRATIONS ON VIRTUAL PACKAGES

  • ON-DEMAND: Monthly Auto Renew it is up to you to cancel your membership.

MEMBERSHIP POLICIES

  • All membership options are on monthly auto-renews, it is up to you to cancel your membership. 

  • The same cancellation policies as above are applied to credits associated with memberships. For Reformer Classes, you need to cancel at least 12 hours before the start of class to be considered an early cancel and avoid penalty.

  • Class credits associated with memberships do not roll-over to the next month. Class credits must be used within the month of their billing cycle. Credits will not be pulled from the next month to the current or vice versa.

  • The billing cycle is based on the initial date of purchase. Payments will recur on the same day monthly.

  • If you sign up for the 3-month commitment, you are responsible for the payment of three months and it will be your responsibility to cancel after those three months have been completed.

  • If you sign up for the 6-month commitment, you are responsible for the payment of six months and it will be your responsibility to cancel after those six months have been completed.

  • Cancellations within these commitment periods will not be permitted. However, we will give the option to transfer your membership to a friend or family member. Alternatively, early cancellations from memberships can be granted. However, you are responsible for the payment terms that you have committed to. Membership terms come with significant discounts. Early cancellation will result in you paying the difference for each class you attended during your membership to the full price of the drop-in class rate as well as a $50 admin fee. This is only applicable for memberships beginning November, 1st 2022 and later.

 

If you have any questions, please contact us on info@musemovement.ca.